Hotel Equipment is a dedicated company to equip and provide consumable equipment to the hotel industry by means of consisting professional services of high quality logistic, purchases, storage, transport and coordination of projects. We believe in the commitment, responsibility, professionalism and excellence in the service with our clients, respecting and valuing to each member of our company, trusting our capacity of development and integrating to suppliers of products and services that are identified with our ideas. More than 14,000 products for your hotel with the best brands in the market One stop Shop, all you need for your hotel in just one place. Streamline processes, optimize inventory and improve productivity with our time-saving Our multilingual export team will provide you with thorough export documentation and help to facilitate the quick and successful delivery of your orders. HABLAMOS ESPANOL, LLAMANOS Y NUESTRO DEPARTAMENTO INTERNACIONAL TE AYUDARA CON TODA LA DOCUMENTACION NECESARIA Y COTIZACIONES
RETURN POLICY Unused regularly stocked items may be returned by contacting our customer care team within 30 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 25 percent restocking fee which will be deducted from your refund amount. All returned items must be new, unused, and in the original packaging. Please note that custom fabrications and most furniture cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. Please contact us at 2816657272 or email us firstname.lastname@example.org. Final Sale & Nonreturnable Items are the following: Used equipment and supplies, Special order items (these are marked on our product pages), Furniture Restocking Fees : There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25 percent restocking fee for all items returned. In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with "Free Shipping" are only free when shipping from Hotel Equipment to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount. Defective Merchandise: If you receive a defective item, you will have to file a warranty claim. Please contact us at 2816657272 or email us email@example.com. Missing or Damaged Items: Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label. Exchanges : If you would prefer to exchange a returnable item for another product from our stock or the same manufacturer (in the case of a drop shipment), we will be glad to help you arrange this. In most cases the restock fee will be waived when exchanging items directly with our warehouse, however, you will be responsible for return shipping. Items that were shipped directly from the manufacturer must be returned and exchanged with that same manufacturer and may incur additional shipping and restocking fees. All items being returned or exchanged must be new, unused, and in the original packaging. Order Cancellation : For Open Orders please contact us at 2816657272 or email us firstname.lastname@example.org (You will not be charged any shipping or restocking fees). For Shipped Orders : If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.