Free Shipping To All Continental USA

Terms and Conditions

Information and Site Content : We take every precaution when adding new items to our website using information directly from our manufacturers and suppliers. We present this information to you as accurately as we can, although errors and omissions do occur from time to time. If you see any discrepancies, potentially incorrect information or have any other questions about products we offer, please contact customer service at 2816657272 or email us support@h-equipment.com
Typographical and Image Errors: We make every effort to provide you with the most up-to-date and accurate information on the products we sell. We work closely with the manufacturers of our products to obtain this information, however, there are cases where obtaining an exact description or photo of the product is impossible. When purchasing an item, please make sure to read the description as well as look at the image before committing to the purchase. We reserve the right to refuse or cancel any order for any reason.
Prices: Prices are subject to change without notification. If a price differs from the website total you will be contacted to confirm.
Images: All pictures shown on our website are the best available at the time the item is added to our website and may not accurately reflect product updates or features. Pictures may also contain optional accessories which must be purchased separately. In cases where an accurate image was not found, we use a representative or a place holder image.
Availability: Products and services may on occasion have limited or no availability due to your geographical location, an item being discontinued by the manufacturer, or an item being on backorder due to increased demand. We try to fulfill every order in a timely manner and will work with you to replace or substitute items that are unavailable. Please note that nothing on this site constitutes a guarantee that Hotel Equipment LLC. will supply goods or services.                                            

Payments: We accept all major credit cards including Visa, MasterCard, American Express, and Discover PayPal are accepted for online transactions only.           
Sales Tax: Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies. Hotel Equipment LLC, any parent companies and/or subsidiaries will always make every effort to fully comply with the law and governmental regulations. It is our understanding that customers, whether business or individual, bear the responsibility of reporting purchases that are shipped across state lines and to pay the state and any applicable local sales taxes as per their local laws and regulations. Hotel Equipment LLC, . is registered in and conducts business within the state of Texas, and therefore collects sales tax for orders billed or shipped within the state of Texas. Organizations with current and valid sales tax exemptions may request an exemption for sales tax collection by speaking with customer service and providing a copy of required documentation. Sales tax laws and regulations apply to all businesses and individuals within the United States.                                                                                                               Disclaimer and Limitation of Liability: Except as otherwise provided in the standard terms of sale that govern the sale of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by us on an “as is” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site (and on the webpages to which that webpage links). To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.
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Hotel Equipment only ships within the United States.

Freight Forwarders:

If your order is being shipped to a U.S. based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. Hotel Equipment will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.

Shipping Policy :
We work very hard to get the products you need to your door as quickly and inexpensively as possible. The shipping time and amount calculated is the most accurate estimate we can provide; however, the actual shipping costs may differ. If the difference is greater than 15 percent, we will call and/or email you for approval before processing your order.

Return Policy

Unused, regularly stocked items may be returned by contacting our customer care team within 30 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 25 percent restocking fee which will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred. To start the return process, please contact us.

All returned items must be new, unused, and in the original packaging.

Fees

Restocking Fees

There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25 percent restocking fee for all items returned.

Additional Restocking Fees

In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with “Free Shipping” are only free when shipping from Hotel Equipment to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us.

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Exchanges

If you would prefer to exchange a returnable item for another product from our stock or the same manufacturer (in the case of a drop shipment), we will be glad to help you arrange this. In most cases the restock fee will be waived when exchanging items directly with our warehouse, however, you will be responsible for return shipping. Items that were shipped directly from the manufacturer must be returned and exchanged with that same manufacturer and may incur additional shipping and restocking fees. All items being returned or exchanged must be new, unused, and in the original packaging.

Order Cancellation

  • Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.
  • Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
  • Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.

Frequently Asked Questions

How do I place an order? Once, you have decided on the product(s) that you want to order, use the Quantity tool to select the quantity of items that you would like to purchase, then click the Add to Cart button.
Continue shopping in this manner until you have completed your order. When you are ready to checkout, click the Cart button in the upper right-hand corner of the page.
The Checkout page will prompt you for additional information (e.g., shipping address and billing information).
After entering your information as needed, click Place Order. If you see a Thank You for Your Order page, your order was successful.
Most orders will ship within 1 business day. If you have any questions or issues during the ordering process, don’t hesitate to contact us at 2816657272.

How long does it take to process an order? We do our very best to process and deliver orders as quickly as possible. Hotel Equipment stocked items will usually ship within 1 business day. Depending on your location, you should receive these items within 3 to 7 business days. However, processing and delivery timeframes can vary significantly depending on the product.
For guaranteed delivery of items that are needed urgently, we strongly encourage you to consider expedited shipping options, which are available on many of our products. If you have any questions about processing time and/or expected delivery timeframes for your order, please don’t hesitate to contact us at 2816657272.

Can I pay for my order with PayPal?Yes, you can use PayPal to pay for your order.
From your Shopping Cart, select Check out with PayPal after you’ve added items to your order.

  1. Log in to your PayPal account.
  2. Review your PayPal account info. Confirm your billing and shipping information to avoid issues with your order.
  3. Click Continue.
  4. Confirm your shipping and billing information on our website.
  5. Click Place Order.

You can also use PayPal when you select Check Out after adding an item to an order on Zoro.com.
Simply select PayPal in the Payment Method section.

  1. Log in to your PayPal account.
  2. Review your PayPal account info. Confirm your billing and shipping information to avoid issues with your order.
  3. Click Continue.
  4. Confirm your shipping and billing information on our website.
  5. Click Place Order.